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HELP CENTER

Everything you need to know

How the Ordering Process Works: 

 1.First select your desired hat from our shop.

2. Select your design choice: Simplistic design or Extensive design.

~ Simplistic design: Torching around the brim, initials, 1-3 words, small markings like lines or dots. 

~ Extensive design: Anything more, gems, drawings (flowers, cow skulls, etc.), paint work, etc.

3. Select custom made hat band or free hat band which comes with each hat that is made.

4. Select if you would like any extra embellishments; pins, feathers with turquoise on it, playing cards, bible pages, gold or rose gold leafing, etc.

5. Once you have chosen your selections, please describe to us what you are imagining for your felt hat and/or hat band. Please give us as much detail as possible. 

6. After submitting your order, within a week you will receive a email of a blue print of your ideas. Once you reply with your approval we will begin the production process of you custom felt hat.  

 

We price our hats based on a few things, style, design and whether you'd like to add on a custom hat band. Most of our hats will start at $60 but will vary depending on the brand of hat we are able to get in stock at that time. Then taking into consideration of the prep time (sketching out your ideas) and then bring your ideas to life... 

Design: additional cost..

Simplistic: $40

Extensive: $85

Hat Bands: $30

Extra Embellishments: $10 each

How we price your personalized felt hats? 

Sizing:

The majority of our hats are one size fits all with an adjustable string on the inside. The hats that do have an actual size will be MD: 7 1/8 and LG:7 3/8, and will say this when you select your desired hat. If this is not your size please feel free to shoot us a email to request your correct size. See our sizing chart below to figure out your size. Note: It may be a longer turn around time to get in your correct size. 

How to measure your head? You'll need a measuring tape or a long piece of string and a ruler to start. Then follow these three easy steps:

  1. Use the tape measure or piece of string to measure the circumference of your head by placing it just about an inch above your ears.

  2. If you're using a tape measure, record the measurement in inches and centimeters onto a piece of paper. If you're using a string, place the piece of string and measure it using your ruler, then record those measurements.

  3. Take the measurements and then compare them to the hat sizing chart.

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How to clean your custom felt hat?

To prolong your hat’s life, regular brushing is important. To remove loose dirt, simply use a hat brush and swipe it away or a lint roller. Avoid using a brush made of nylon as it may be too abrasive and damage the hat. To remove dust from the hat, simply use a damp (not wet) cloth. To remove fuzz and hair, use a piece of sticky tape to gently wipe the hat. For more stubborn smudges and stains, specially formulated hat cleaners will be useful. 

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